Setting Up Users & Queues

Creating Queues

To create a queue navigate to Setup > Queues and click the New button. This will open the queue edit screen shown below.

  • Give your queue a Label and a Name
  • Under “Supported Objects”, select the object called “Application (Installed Package: Enrollment Rx: Enrollment Rx Core)”
  • Under “Queue Members” add the users whom you want to comprise the queue, as shown here: