Incorrect Feedback Form Fields

Overview

Check automation associated with assigning a feedback record type

Issue

If an application reviewer isn’t seeing the right feedback form fields, the admin should check the automation associated with assigning a feedback record type.

Feedback record types are typically assigned through a workflow rule, which will provide the correct set of fields to fill out for the reviewer.

Solution

Step 1

Navigate to Setup and type in “workflow” in the search box.

Step 2

Navigate to the workflows for the Application Feedback object as shown, and click on the one that impacts the record in question (for example a Grad Evaluator got assigned the wrong feedback).

In the below example, the Graduation Feedback Type is assigned when application program equals Masters:

The record in question was assigned to the graduate queue, but had the Academic Level of PHD. So either the workflow needs to be modified to include PHD and the application gets updated to assign, or the correct academic level needs to be assigned.