Troubleshoot Review Permissions

Overview

Enable reading permissions for users

Issue

While trying to add a new Review permission, the list of Selected Users does not include the one you are looking for (as pictured below).

Solution

Check the Reader Rx Custom Setting for Profiles in Use.

Step 1

Navigate to the custom setting by going to Setup > Custom Settings (in the search box).

Step 2

Navigate to the OnlineReadingAppSetting and click Manage.

Step 3

Click “edit” next to Profiles in Use.

Step 4

Add the missing profile by adding a comma, then type the exact name of the profile. For example, if in the value box it said System Administrator, Director you would add a comma after director and your value. If the profile you were adding was Admissions Processor, the end value of the box would be “Director,Admissions Processor”. Don’t forget to hit Save at the end.