Dealing with SPAM in Your Applicant Portal
Issue
An onslaught of SPAM is coming though your application portal.
Solution
A resolution may depend if there is a way to identify registrants. Below are different options we have shared with customers experiencing this.
Option 1
- If the bogus records were created from the same IP address, you can block that particular IP address.
- Salesforce has a help guide on how to restrict login IP addresses located here: https://help.salesforce.com/s/articleView?id=platform.login_ip_ranges.htm&type=5.
Option 2
- Create a validation rule to block the creation of a record. In the following example, all registrants from the bot had either a number or a Chinese character in the first name.
- Complete this Trailhead on how to create validation rules: https://trailhead.salesforce.com/content/learn/modules/point_click_business_logic/validation_rules.
Here is another example. First Name contains a number or a Chinese character. First name validation rule:
OR (CONTAINS(FirstName, “0”)
CONTAINS(FirstName, “1”)
CONTAINS(FirstName, “2”)
CONTAINS(FirstName, “3”)
CONTAINS(FirstName, “4”)
CONTAINS(FirstName, “5”)
CONTAINS(FirstName, “6”)
CONTAINS(FirstName, “7”)
CONTAINS(FirstName, “8”)
CONTAINS(FirstName, “9”)
CONTAINS(FirstName, “娱”)
CONTAINS(FirstName, “乐”)
CONTAINS(FirstName, “送”)
CONTAINS(FirstName, “存”)
CONTAINS(FirstName, “水”)